RAJASTHAN TOURISM INDIA

Commendations

-----Original Message-----
Client Name : Mr/S Cadir Lee
Year : 2003
E-Mail : cadir.lee@supportsoft.com

I have to chime in on the excellence of Durjay Sengupta and Compass Tours and Travels. I was planning a trip to Delhi and through Rajasthan and found his info here on this board. I tried working with a few other agents previously and it was hard to get hold of them or to get clear answers. Durjay was reachable even at odd hours and spent the time to discuss the travel plans. Initially, my wife and I were discussing with him whether to take a car and driver from city to city on our own or whether to go on the Palace on Wheels. For time reasons primarily we ended up going with Palace on Wheels. At no time did Durjay push us towards the car and driver, which would have been better for him -- he sincerely wanted us to have the best trip. When we decided on the train, he was still enthusiastic about helping us with the nights on either side of our trip in Delhi and airport transportation.

We were low time and high budget travelers this time around but after checking with other folks, Durjay got the same praise. One of the things we really liked was that pricing and costs were very clear. When any Indian travel agency books a hotel, tour, etc. they generally get a discount of 10% or more. Durjay explained to us that he charges the price we would have gotten (undiscounted) but then adds in extras. For example, we had a day in Delhi with driver and guide at no cost. This was a nice change from some other agents we talked with that had a la carte pricing but you could never be sure exactly what the total would be.

Last point I'd make is about wiring money. It is always scary to wire money sight unseen but in this case we jumped in and had no problems. Durjay made us feel comfortable and his references were strong.

Cadir